Please email us at info@chorus-tm.com. We’ll need to ask you a few questions about you and your requirements before your account is set up

We always work to process all applications as quickly as possible, and are usually able to process applications within 48 hours if all the information we need is submitted on your application form.
However, the exact time it takes can depend on the complexity of your application. We work with Equals Money who are authorised and regulated by the Financial Conduct Authority to provide payment services, they are required to carry out KYC (Know Your Customer) checks, which can take longer for some businesses. We will always communicate regularly with you during the process so you are kept fully informed of the progress of your application. Please always feel free to talk to us if you have any questions.

The Chorus TM account supports multiple currencies. Some currencies can be used for certain features only.

The 20 card-supported currencies are:
GBP, EUR, USD, AUD, CAD, CHF, CZK, DKK, HKD, HUF, ILS, JPY, NOK, NZD, PLN, RON, SEK, SGD, TRY, ZAR.

The Chorus TM accounts offers a multi-currency IBAN, which supports the following 38 currencies:
AED, AUD, BBD, BGN, BHD, CAD, CHF, CZK, DKK, EUR, GBP, GHS, HKD, HUF, ILS, JPY, KES, MWK, MXN, NOK, NZD, OMR, PHP, PKR, PLN, QAR, RON, SAR, SEK, SGD, THB, TND, TRY, TTD, UGX, USD, ZAR, ZMW.

Outbound wire payments can be made in the following 61 currencies:
AED, AUD, BBD, BDT, BGN, BHD, BWP, CAD, CHF, CNY, CZK, DKK, ETB, EUR, GBP, GHS, GMD, HKD, HUF, ILS, INR, JOD, JPY, KES, KRW, KWD, LKR, MAD, MGA, MUR, MWK, MXN, MZN, NGN, NOK, NPR, NZD OMR, PGK PHP, PKR, PLN, QAR, RON, RWF SAR, SEK, SGD, THB ,TND, TRY, TTD, TZS, UGX, USD, XAF, XCD, XOF, ZAR, NAD, ZMW.

Your Chorus TM account provides you with your own multi-currency current account. To add funds to your account balance simply send money from your bank to your own unique account details, in any of the 38 supported currencies.

You can load your main account balance from the “Add money” option, which exists on all pages of the account other than the People page.

You will be given the option to add money in the same currency or convert currency.

If you want to send the same currency to your balance you will be shown your unique account details for that balance which you can use those to pay directly into your account.

If you choose to convert currency, you will be able to choose the currencies you want to pay in, and what you want to receive in your account, along with the rate the money will be exchanged at. Once you have confirmed your order, you’ll be shown payment details.

You can look at any exchange orders you’ve placed by going to the “Transactions” page of your account. If you select the transaction you will be able to download a confirmation of the order.

If you wish to add money to one of your Shared balances, go to the “Balances” page, click “View” on the relevant balance tile, and then go to the “Manage” tab.

You can add money by making a transfer to the account details listed under “Payment details for Account balance”.

Adding people and setting roles

How to add a new person to your account
Owners and admins can add people to the account. To add a new person to your Chorus TM account, please sign in and go to the “People” page of your account. At the top of this page, you’ll see a button that says “+Add People”.

Once you click on this, you’ll be asked to add some information about the person you wish to add. We’ll need to know their name, email address and you’ll need to assign them an account role.

Roles
You can assign one of the following roles:

Primary owner
Your company account must always have an active Primary owner. Only one person within your company can hold this at any given time. The Primary owner has the same permissions as an Owner, but they cannot be deactivated. The role can be transferred to another active Owner, by the current Primary owner.

Owner
Owners have view and edit access to all functionality in the platform. Owners also have access to Account settings, where they can activate/deactivate certain features.

Admin
Admins have view and edit access to all functionality in the platform, with the exception of view only access to Account settings.

Payer
Payers have the ability to add beneficiaries and make payments from your account. They do not have access to any settings or permissions.

Viewer
Viewers have view access to all functionality in the platform, except Account settings. Viewer’s do not have any edit access, nor can they make any transactions, within your company account.

Accountant
Accountants have view and edit access for spending activity, including statements and transactions. They also have access to manage Annotations and Integrations in Account settings. People with the accountant role cannot have their own Individual card.

User
You can assign Users to Individual cards. Users cannot view or edit anything at account level, or make wire payments.

Once you have selected a role, you will be able to choose whether or not an invitation is sent out to them immediately. In most cases, you can simply invite your staff as soon as you add their details on the platform. We give the option to invite them later for situations where you may prefer to invite that at a more convenient time, for example, while you are meeting with them or onboarding a new member of your team. You will be able to invite someone later by selecting them on the People page and clicking “Send invite” on their profile.

The next screen will ask you to add a job title, employee number and work phone number, which is optional. This may help you, and other members of your team identify people on your account.

The person you are adding will receive an invite email with the subject line “You’ve been invited to Chorus TM”. This invite will include a link to a page allowing them to set up a password and then access your account.

Next steps
If the person will need to be assigned to a specific balance to draw money from, assign them to a balance or create a new one

In most cases, you can simply invite your users as soon as you add their details on the platform. We give the option to invite them later for situations where you may prefer to invite them at a more convenient time, for example, with cards in hand and making them aware this is the solution you will be using or onboarding a new member of your team

If your user takes more than 5 days to click the link in their invitation email, the link will expire. If this happens, please simply click on their entry on your People page, and click on the option to re-invite your user.

There could be a range of reasons for this. We would recommend you first try to add the person again as it could be simply a connection issue. If you continue to have problems, please contact our team or your account manager directly

Please sign in and go to “Account settings” and then choose “Annotations and integrations” from the page that appears. Choose the Accountancy Integrations tile, and you will be able to select Xero on the next page.

You will then be taken to a new page where you will be asked to sign in to your Xero account. Xero will then take you through a few screens asking you to confirm access to the account. Once confirmed, you will be taken back to your Equals Money account.

Next, you will need to map your bank feeds from Xero. Please click the “Connect” button on the Integrations page. For any currencies you hold in Balances on Chorus TM, you will need to assign a bank account in Xero, or create a new one.

Once you’ve linked your balances and bank feeds and clicked continue, we’ll ask you what date you’d like to sync your transactions from. You may choose a date in the past or in the future. Once you click confirm on this page, you’ll be all set up!

Transactions will sync across daily after midnight. As always, our friendly team are available to help with any questions.

For all queries related to your online account, please contact us or email support@chorus-tm.com.

If you’re looking to buy currency over the phone, please contact one of our Chorus TM powered by Equals currency experts on 020 7778 7500 Monday – Friday, 8:30am to 5:30pm.

Go to the “Payments” page of your account and click the “Add beneficiary” tile. We’ll ask you for some basic information about your beneficiary. You’ll need bank account numbers, along with the name on the account and the address. Adding their email address will ensure an email is sent out to your beneficiary to let them know when you’re sending them a payment.

Primary Owners, Owners, Admins and payers can all add beneficiaries.

You can edit and delete your beneficiaries directly from your account. While you’re on the beneficiaries page, find your chosen beneficiary and click on the three dots at the top right of the box.

You’ll be able to edit the purpose of payment, the reference or the beneficiary’s email address.

Contact our Team to set up additional approvals for payments on your account.

We aim to process your payment on the same day we receive the funds. In the UK we use Faster Payments and SEPA Instant in Europe for almost instant crediting of these accounts. For all others we use SWIFT which will normally be next day but can take up to 3 days depending on the value date, time of day and currency.

If you would like to confirm the timeframe for your payment, please contact our Support Team

The access to the Faster Payments scheme is through a subsidiary of Equals Group Plc, Equals Money UK Limited. Equals Money UK Limited is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 504547).

A spot trade is a one-off transfer using the live exchange rate for your chosen currencies. The payment will be made as soon as possible.

A limit order allows you to decide upon a target exchange rate that you want to achieve. If your chosen rate is hit, we’ll execute your payment for you.

Stop loss orders allow you to limit your loss if the market takes a downturn by agreeing a rate when we should sell your currency.

This allows you to fix a current exchange rate for a transaction up to 24 months in advance, protecting you against any negative market movement. Currency hedging is a mechanism to help businesses manage cross-border currency exchange risk by locking in rates now for a date in the future. This provides some certainty during times of market turbulence. Vanilla options, participating forwards and bespoke solutions are our most widely utilised currency hedging solutions. Check-in with your Chorus TM account manager to see how we can help.

Due to the volatile nature of the currency market, entering into a forward contract requires some financial commitment from you in the form of a deposit which is held on account until your final draw down. Deposits are always payable within one business day of entering into a forward contract.

What currency should I pay the deposit in?
You can pay this deposit either in the currency you are selling, in which case we will reduce the amount owed to at the end of the contract, or in the currency you are buying in which case we will return the full deposit to you on successful completion of the contract.

How much deposit will I need to provide?
The percentage and value of the deposit we require you to hold against the contract will be shown on the platform and in your confirmation.

What is an additional deposit?
Occasionally you may be required to pay additional deposits (also called a ‘variation margin’) if there are unfavourable currency movements against the contracts you have with Chorus TM powered Equals.

For example if your variation margin terms are 3% then every time the market rate moves against your currency pair by 3% we will contact you to request a minimum deposit of 3% to bring your position back to the initial deposit level.
We will then contact you for further deposit for every 3% the exchange rate moves against you. Deposit amounts will be held on account for you and paid out/back if the rate moves back in your favour or on completion of the contract. Any additional deposits must be received within one business day of Chorus TM/Equals making the request otherwise the trade is at risk of being closed with any loss incurred being invoiced to the client.

Additional deposits are calculated like follows:
(this is an example only and does not reflect a contract rate being offered by Chorus TM)

January 18th
A client buys 300,000 CHF at the exchange rate of 1.2625 for £237,623.76 GBP on a 4-month forward contract with a required deposit of 10%. The client pays £23,762.38 GBP to hold as a deposit at Chorus TM.

April 20th
The exchange rate has since moved to 1.3005 [+3%]. The current value (also called mark-to-market) of 300,000 CHF is now £230,680.51 GBP. This would require the payment of an additional deposit. Chorus TM powered by Equals would calculate the additional deposit as follows:

• Decline in value of Forward contract: £6,943.25 GBP
• Additional deposit amount required to meet 3% margin call: £6,943.25 GBP
• Total Deposit held after margin call is met: £23,762.38 GBP + £6,943.25 = £30705.626 GBP

If you have forgotten your password, you can change it by going to our Sign In page and follow the instructions

If you are able to access your account, you can change your password from within your account.

Please follow these steps:

1. Click on the name at the top of your account page. This will either be your name, or the name of your organisation.
2. Select “My details”.
3. Choose “Password” and follow instructions from there.

Please log in to your account and go to “Cards” from the menu on the left. If you are on our mobile app this will show at the bottom of the screen. On this page, you’ll be able to toggle between individual and shared cards.

All shared cards are virtual rather than physical. Therefore to order an individual physical card, please choose the Individual cards option and select “Create card”.

Please note that you will need to have the role of Primary Owner, Owner or Admin in order to create a new card.

First, please choose who to order the card for. You order for yourself or someone else. If you do not see the person you need on the list, please first go to the “People” page of your account to add the person to your business’s account.

After selecting the cardholder, you’ll be asked if you would like a physical card ordered. You will need to choose the delivery address (normally the company’s registered address) and set a PIN.
The card should arrive in around 3 to 5 working days.

Please note that if you were already using the virtual version of the card, the numbers on the back of the card will update if you order a physical card, so please ensure that you update anywhere that has card details saved (for example subscriptions).

For security reasons, please only activate a physical card once it has arrived with you in the post. The named cardholder will be able to activate their card via their account.
Please go to the “Cards” page and select the card. A panel will appear on the right. Under the image of your card, you’ll see a box with this link “Click here to activate your card”. You will need to click this option and enter your password.

The delivery address will be confirmed when the card is ordered. If you wish to check the delivery address after ordering the card, please go to the “Cards” page and then select the card. A panel will appear on the right which lists the address that the physical card has been sent to.

Please go to the “Cards” page and select the card. A panel will appear on the right. At the bottom of this panel, you have the option to “Review and edit card settings”. If you select this, you see an option at the bottom of the next page to cancel. Once you have cancelled a card you will need to order a new one.

Creating cards
You can order a card for yourself or a member of your team if you are a Primary Owner, Owner or Admin.

Please log in to your account and go to “Cards” from the menu on the left. If you are on our mobile app, this will be at the bottom of the screen.

Click the “+ Create card” option at the top of the screen.

On the next page, you can choose between ordering a Shared or an Individual card. Shared cards are virtual cards which are not assigned to specific people, they can therefore be shared by departments, project groups or assigned to specific purposes (eg to pay a subscription).

Individual cards can be physical or virtual. Unless you need the card to make transactions in physical stores, we usually recommend virtual cards as they can be issued to you within minutes and their details are always secure on the platform.

Next, you will be asked to give the card a name. We recommend giving your card a name that refers to its intended purpose.

Lastly, please select a team member to approve security notifications for online purchases.

Setting limits
It’s possible to set two types of spending limits:

Spend limits
To set a limit on a card, go to the “Cards” page of your account. You’ll be able to see all the Shared and Individual cards you have access to listed on this page. Select the card you want to set a limit for and a panel will appear allowing you to manage some card settings.
Select the option for spending limits:

You will need to use the slider by “Activate limits on this card”.

Once that has been turned on, you will be able to set a value of the spending limit for that card, and the period that limit should cover:

• Daily (Limit refreshes every day at 00:00 UTC.)
• Weekly (Limit refreshes every Monday at 00:00 UTC.)
• Monthly (Limit refreshes the 1st day of every month at 00:00 UTC.)
• Lifetime (Limit does not automatically refresh.)

Max single transaction limits
You also have the option to set a maximum single transaction value, separate from the other limit. This means that no one transaction will be able to go over a certain limit.

Make sure you press “Save” to save the limit.

You can withdraw up to £2000 over 5 withdrawals within 24 hours. Please note the amount that can be withdrawn at one time is down to the rules of the specific ATM you are using.

Please go to the “Cards” page and select the card. A panel will appear on the right. You’ll see the balance the card draws from under “Balances and spending limits”.

Please go to the “Cards” page and select the card. A panel will appear on the right. Near the bottom of this panel, there is an option to “View transactions for [name on card]”. This will take you to the transactions page of your account which will be filtered for transactions from that card specifically

Pausing a card temporarily stops transactions from taking place. You can resume the card at any point. We recommend you pause the card if you think it has been mislaid.

Only the named cardholder can see their PIN. Please go to the “Cards” page and select the card. A panel will appear on the right. Under the image of your card, you’ll an option to “View PIN”.

You’ll need to enter your account password in order to see your PIN.

Your new card should arrive in around 3-5 working days.

To upload a receipt, first find the transaction you want to attach the receipt to. You can do this by going to the transactions page and using the search function to find the relevant transaction. Once you have found the transaction, click on it, and a panel will appear showing you more information on the transaction. On the panel, there is a box where you can click on “Add attachment” which will allow you to choose files from your system to upload.

You can upload up to 10 attachments per transaction.

You can change your PIN at major bank ATMs that accept Mastercard.

Please select the “PIN Services” option and follow the onscreen instructions

‍Currency alignment is an automated process wherein we sell one or more currencies to cover a card transaction. This occurs only when there isn’t a sufficient available balance in the specific currency of the transaction, but there is an adequate total equivalent across multiple currencies held in that balance.

‍
‍Currency alignment is active for 15 out of the 20 card currencies. These supported currencies include GBP, USD, EUR, CAD, CHF, DKK, NOK, SEK, ZAR, PLN, HUF, HKD, AUD, JPY, and NZD. If you make a transaction in one of the remaining five currencies (CZK, RON, TRY, ILS, SGD), you must maintain an available balance in that specific currency on the linked cards. This can be done by either sending funds in that currency or exchanging currencies within the Chorus TM platform.

Attachments allow you to upload documents to give more details on purchases. You may wish to upload receipts, invoices or other documents that give more information about what was expensed.  Owners, admins, viewers and accountants can view all attachments on the account. Payers and users can view their own attachments and any from balances they’re a user on.

‍

The maximum file size for an attachment is 5MB. You can upload up to 10 attachments per transaction. The accepted file types are jpg, jpeg, png, pdf and eml.

If you have a business account with us you have the option of providing a work number. You can change this on your account page.

‍
Please follow these steps:
1. Click on the name at the top of your account page.
2. Select “My details”.
3. Scroll to the end and select “Profile information”.

You will be able to edit and save your work number here.

Please go to the “People” page of your account and click the “+ Add people” button. You will be asked for some information about the person you are adding, and the role they will have in the system.

If you wish to remove a person from your account, for example, if they have left your business, please follow these steps:
1. Go to the “People” page of your account.
2. Select the person you wish to remove.
3. Press “Edit”
4. Scroll down on the panel that appears and click deactivate.

Someone who has been deactivated cannot access your business’s Chorus TM account. It is possible to reactivate a person after they have been deactivated

You will be able to see a list of all the people on your account on the “People” page of your account. Anyone who has been deactivated will have a small red “x” next to their profile picture/initials. Anyone without this “x” is able to sign in and access the account to the extent their role allows.

To change the address on your account:

1. Click on the name at the top of your account page. This will either be your name, or the name of your organisation.
2. Select “Account settings” from the options that appear.
3. Select “Addresses”.

Here you will be able to delete or add an address. You will need to have an Owner or Primary Owner role to do this.

You can change your email address on your account page. To change your email:
‍
1. Click on the name at the top of your account page. This will either be your name, or the name of your organisation.
2. Select “My details”.
3. Choose “Email address” and follow instructions from there.

You can change your mobile number on your account page.

To change your mobile number:
1. Click on the name at the top of your account page. This will either be your name, or the name of your organisation.
2. Select “My details”.
3. Choose “Mobile number” and follow the instructions from there

You can choose a dark or light theme for your Chorus TM account.

Please follow these steps to change your theme:

1. Click on the name at the top of your account page. This will either be your name, or the name of your organisation.
2. Select “My details”.

One of the options on this page will allow you to toggle between dark and light theme. This only affects your own page.

How can you view transactions?‍

To look at your transactions, both card spend and payments, please go to the “Transactions” page of your account. 

You’ll see a list of your transactions, ordered by date with the most recent at the top.

You’ll see these details about your transactions:

• Description: This is a label for your transaction as provided by the merchant or beneficiary. It will include the name of the payee.
• Name: This is the name of the person who made the payment or order on your account. For incoming payments this is empty.
• Balance: This is the name of the Balance that the funds have been debited from.
• Type: The type of transaction, which can be any of the following – Payment, Credit, Exchange, Deposit, Drawdown, Fee, Card, Card check, Card refund, Cash withdrawal
• Amount: the value of the transaction in the currency it was paid in. In the case of an exchange or a payment with an exchange, the other currency value will also be noted.

It is possible to view transactions for a specific card, by going to the “Cards” page and selecting a specific card. A panel will appear on the right. Near the bottom of this panel, there is an option to “View transactions for [name on card]”.

This will take you to the transactions page of your account which will be filtered for transactions from that card.

‍

Which transactions can you view?

Depending on your role, you may not be able to see all the transactions that your organisation has made.

These roles can see all transactions: Owner, Admin, Payer, Viewer, and Accountant.

If you do not have one of the above roles, you will only be able to see transactions from Balances that you are associated with via a Balance role. 

You can see the transactions for any Balances that you have one of the following roles on: Balance admin, Balance payer, Balance viewer.

‍

Filtering transactions

Please click the slider icon at the top right to filter transactions.

You can choose to filter your transactions by:

• Date
• Transaction status
• Transaction type
• Balance

‍

Transaction statuses

You’ll see that each transaction has a different status:

Pending: – These could be card transactions that haven’t been fully processed by the merchant, or exchanges. Payments and deposits which have debited a balance but have not been completed yet will also show as pending.
Complete: – These could be card transactions that have been fully processed by the merchant, or other types of orders (payments or exchanges) that have been completed.

Declined: – Card transactions that have been declined

Funds required: Transactions that are pending until money is added to funds the transaction.

Needs approval: Transactions that are pending until the spend is approved. This will only appear if your account has the payment approval feature turned on, requiring approval of all outbound payments.

Open: This only applies to forward contracts. Once a forward contract has been booked and the deposit paid, the order will be displayed as open until payment is complete.

‍

Search for transactions you want to see

It’s also possible to filter for the transactions on a specific card (physical or virtual) by typing the last four digits of the card number into the search bar on the transactions screen.

You can also search for all the transactions you’ve made with a specific merchant or payee, but searching their name in the search car.

‍

When do transactions appear?

Transactions appear in the Transactions screen within seconds. This is the same for cards, payments and transfers.

‍

Downloads

It’s possible to download (export) a statement or a report of transaction activity. Statements can be downloaded for date ranges up to the day before the current date. Today’s transactions cannot be downloaded as the day is not yet complete.

To download, go to the “Transactions” page and click this download icon at the top right of the page:

A statement shows a record of the financial activity of your account, including running balances. It is a formal record for financial reporting. You can get this either as a CSV download or a pdf.

The transaction activity will show you all transactions and events on your account. It does not have a running balance. The download will be a CSV.

It is possible to filter each of these reports to show specific time periods. You can also filter the statement to show you a statement for a specific balance and/or currency.

Chorus TM is powered by Equals Money. Equals Money is authorised and regulated by the Financial Conduct Authority to provide payment services, they are required to carry out a KYC (Know Your Customer) check which is NOT a credit check just to identify you and where you live.

We sometimes require business documents to confirm what your business’s activities are if you do not have a website or any online presence.

To close your account, please speak to your account manager directly or contact our team.

Equals Money Plc are not covered by the Financial Services Compensation Scheme. Instead, the issuers, Equals Money International Limited, have segregated your funds in a safeguarded account with (held at either Citibank UK Limited, Royal Bank of Scotland, or Barclays Bank PLC) that is separate from all other funds at the bank and our operating accounts. The account is only used to safeguard our customer’s money, and no one other than Equals Money PLC has any interest or right over the funds in the account. This way, if anything were to happen to Equals Money PLC, your funds would be safe.

You are committed to the rate you’ve booked regardless of how it moves after the fact. However, the commitment of a forward contract often brings stability and certainty when planning for your business.